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  • When can I make a booking?
    We have week long, mid week and weekend booking options available. Week: Monday - Monday Mid week: Monday - Friday Weekend: Friday - Monday Check in between 3pm - 6pm Drop Off between 8am - 11am If these days / times don't suit you get in touch with us at info@underthestarscampervans.com and we'll see what we can do!
  • How and where do I collect my my Under The Stars Campervan Hire
    Your chosen Under The Stars Camper will be waiting for you at PR3 1DD. Our location is on the way up to the Lakes with direct access from either the M6 off junction 33 or the A6. Pick up is between 3pm-6pm. We'll be in touch leading up to your trip to arrange a pick up slot which suits you between this time. This includes a welcome induction so we can teach you the basics about the van, then you can be on your way! Please do try to arrive on time for your slot as it does take a bit of time to go through and other slots may already be booked up that same afternoon. If you're arriving by train, Lancaster is the closest location. Get in touch to find out about pick up options.
  • Where do I leave my car?
    Once you have collected your Under The Stars Campervan Hire we have parking ready for you onsite for you to safely leave your vehicle whilst on your trip. The storage facility is monitored with 24/7 cctv but please note we hold no responsibility for your vehicle during this period.
  • How old do I have to be to drive one of the campers?
    23-79
  • What's included with my booking?
    Each booking will come with your chosen Camper for your selected dates, full equipped with: Fully Equipped Kitchen - 3 gas hobs, pots, pans, cutlery Sink with running water Fridge Radio with in built bluetooth and speakers BBQ 2 Camping Chairs Sheet and mattress protector included Leisure Battery and Electric Hook Up Power socks & USB Ports Heater. We have an electric heater for when you have a hook up and a gas heater too. Also included is secure, indoor storage of your vehicle whilst you're on your trip, insurance for drivers (no additional charge for extra) and National breakdown cover.
  • What's NOT included with my booking?
    -Fuel- Each van will be full with fuel so you're ready to go. Please bring back the same. -Bedding- Most bring their own bedding, sleeping bags & towels, but we do have bedding packs available (duvet, pillows, sheets, towels) for £20, good for 2 persons sharing. -Campsite pitches. Some wild camp for a few nights but most book pitches on a campsite. For advice on booking these see: https://www.underthestarscampervans.com/booking-a-campsite-and-wild-camping
  • Can I bring my pet?
    We do our best to accommodate all pets but there are limitations. Small, medium and large dogs are okay. XL - St Bernards are a no no. Even 2 dogs we will accommodate if they are well behaved. However we ask guests to bring their own blankets to put over the vinyl seats to avoid scratches and marks. Please note any rips or damage will result in loss of some deposit so we can repair, so the risk is on you, but we do try to be as accommodating as possible. We have our own dogs (Lucy & Jessie) so we know how enjoyable bringing them along can be.
  • Is there a mileage limit?
    Yes. As our babies are 50 years old they can't venture too far without getting tired. Our mileage limit is set to 100 miles per day, which is plenty for exploring all over the Lake District, Yorkshire Dales and beyond on a week long booking. If you do have somewhere slightly further in mind then get in touch with us but in general long distance road trips like the NC500 wouldn't be suitable.
  • Do I have to pay a deposit?
    Yes a £500 deposit is required before or on the day of your hire. You can pay this by bank transfer. Please allow us 48 hours after your booking to return this to allow us time to check over the vehicle for any damages.
  • What about my license and adding onto the insurance?
    To be added to our insurance you must be: 1. 23 - 79 years of age 2: Must have at least 2 years driving experience (Full UK or EU Licence) 3: Maximum of 6 points on your driving license. 4: No more than one fault or outstanding accident/claim/incident in the last 3 years If you have any concerns or questions about any of these just get in touch.
  • What paperwork do I need to supply?
    To add you to our insurance policy we will need the following: 1. Copy of your drivers’ licence 2. Online DVLA Check code (you will need your driving licence and national insurance number to get the code) 3. Two forms of proof of address 4. Cleared a traceable security deposit of £500 5. Signed rental agreement featuring all drivers wishing to drive the vehicle, which we'll send you ahead of your booking.
  • Are the Campers suitable for families?
    Yes. Our vans are 4 berth and we have 3 point seat belts so child seats can be fitted securely.
  • Will I have electricity?
    Yes. If you stay at a site our vans have hook up which power domestic plug sockets and usb ports, lights etc. We also have a leisure battery which powers the lights and USB ports if you decide to wild camp. This vans battery will charge up as you drive around and all have a usb port for charging phones.
  • Will I have heating?
    Yes. During spring & summer it's not really needed, but you will have a convector heater in the van that you can use if you stay at a campsite with electric hook up. During autumn & winter you'll also have a gas powered heater that we'll show you how to use.
  • What happens if we break down?
    In the unlikely event of a breakdown, all of our vans are covered with 24/7 RAC national breakdown cover. We also include a box of emergency spares which can be used to fix common problems. Hopefully the breakdown mechanic can fix a possible issue and you can be on your way. If for some reason the camper can't be repaired we'll do our best to provide a replacement (no guarantees) or refund the remaining nights. Fingers crossed this doesn't happen and your trip runs smoothly but please bare in mind there's an element of slight risk involved with hiring a 1971 vehicle.
Lake District National Park Van Hire
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